Terms of Service

Experience Sathi is a modular hospitality management platform — property management, front desk, restaurant and bar point-of-sale, inventory, HR and payroll. Properties enable the modules they need and are billed for those modules.

Accounts are issued to a property, which is responsible for creating and removing its own staff logins and for the actions taken under them. There is no public self-signup in the staff app. Keep credentials confidential and tell us promptly at care@experiencesathi.com if you suspect unauthorised access.

You retain ownership of the data you enter. You grant us the limited right to host and process it in order to provide the service. You are responsible for the accuracy and lawfulness of what you record — including obtaining any consent required to store guest identity documents — and for meeting your own statutory obligations (GST and VAT filings, Form C / FRRO reporting, FSSAI and state excise compliance, and labour law). The platform produces registers and returns to assist you; it does not replace your legal responsibility or professional advice.

Do not use the service unlawfully, attempt to breach tenant isolation or access another property's data, probe or disrupt the infrastructure, reverse engineer the service, or resell it without a written agreement.

Paid modules are billed at the rates shown at sign-up, per the metering described on our pricing page. Trials convert to paid unless cancelled before the trial ends. You may cancel at any time; fees already paid are non-refundable except where required by law. We may suspend access for non-payment after notice.

We work to keep the service available and take regular encrypted backups, but we do not guarantee uninterrupted operation. Planned maintenance will be notified where practical.

The service is provided on an “as is” basis to the extent permitted by law. We are not liable for indirect or consequential loss, or for loss of profit, revenue or data. Our total liability in any twelve-month period is limited to the fees you paid us in that period. Nothing here excludes liability that cannot lawfully be excluded.

We may update these terms and will notify account administrators of material changes; continued use constitutes acceptance. These terms are governed by the laws of India, with courts at Jaipur, Rajasthan having jurisdiction. Contact: care@experiencesathi.com.