Support

• Support: care@experiencesathi.com
• Sales & new accounts: sales@experiencesathi.com
• Hours: Monday–Saturday, 9:30am–7:00pm IST

Target response times: P1 (service down) within 2 hours, all other requests within one business day.

The Experience Sathi staff app gives the front desk today's arrivals, in-house guests and departures, with check-in and check-out including payment collection.

• Signing in: use the staff code (e.g. SP-0012) or email and password issued by your property administrator. There is no self-signup — accounts are created by your property.
• Forgot your password? Ask your property administrator to reset it from Setup → Staff. We cannot reset another company's staff passwords.
• Checking a guest in: open Arrivals, tap the guest, enter the amount collected, choose the payment mode, then tap Check in. Leave the amount blank to check in without taking payment.
• Checking out: open Departures or In-house, tap the guest, settle any balance, then tap Check out.
• You stay signed in between shifts; use Sign out to clear the session from the device.

• “Couldn't load. Pull to retry.” — the device lost connectivity. Check Wi-Fi/mobile data and pull down to refresh.
• “Sign in failed” — confirm the staff code and password with your administrator; repeated failed attempts are temporarily rate-limited.
• A booking is missing — pull to refresh. Check you are on the right tab: Arrivals shows only guests due to arrive today.
• Wrong property's data — sign out and sign back in; the app scopes data to the signed-in staff member's property.

See our Privacy Policy. Staff accounts are created and removed by your property administrator. To request deletion of your personal data, contact your property, or write to care@experiencesathi.com and we will assist them in actioning it.